Privacy Policy

1. Introduction

Oxford Chauffeurs ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal data when you use our services or visit our website.

Note: This is placeholder legal text. We strongly recommend having this policy reviewed and finalised by qualified legal counsel before publication.

2. Data We Collect

We may collect the following personal data:

• Name, email address, phone number (provided via booking forms)
• Pickup and drop-off addresses
• Flight details (for airport transfers)
• Payment information (processed securely via our payment provider)
• Website usage data (via cookies and analytics)
• Communication records (emails, phone calls, WhatsApp messages)

3. How We Use Your Data

We use your personal data to:

• Provide and manage our chauffeur services
• Process bookings and payments
• Communicate with you about your journey
• Improve our services and website
• Comply with legal and regulatory obligations
• Send marketing communications (only with your explicit consent)

4. Legal Basis for Processing

We process your data on the following legal bases under GDPR:

• Contract: To fulfil our contractual obligations when providing chauffeur services.
• Legitimate interest: To improve our services and communicate relevant information.
• Consent: For marketing communications and non-essential cookies.
• Legal obligation: To comply with applicable laws and regulations.

5. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. Essential cookies are required for the website to function. Analytics and marketing cookies are only set with your consent.

You can manage your cookie preferences at any time through your browser settings or our cookie consent tool.

6. Third-Party Sharing

We may share your data with:

• Payment processors (to handle transactions securely)
• Analytics providers (e.g., Google Analytics — anonymised data only)
• Communication platforms (e.g., email service providers)
• Law enforcement or regulatory bodies (when legally required)

We never sell your personal data to third parties.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Booking records are retained for 6 years in accordance with UK financial record-keeping requirements. Marketing data is retained until you withdraw consent.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise any of these rights, please contact us at bookings@oxford-chauffeurs.co.uk.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this privacy policy or your personal data, contact us:

• Email: bookings@oxford-chauffeurs.co.uk
• Phone: +44 1865 411 305
• Address: Oxford, Oxfordshire, United Kingdom